January 03, 2006

Yes, Paypal sucks

I've just found out how truly crappy Paypal are. In mid December, I sold something to a guy in the US for about 400 quid, he paid with Paypal and I shipped a couple of days later. The deal was done and complete, as far as I was concerned. On December 27, I got an email notification from Paypal saying they'd frozen that money from my PP account as the buyer made a complain that he never received the item. Never mind that it was Christmas time and the post would be slower, the fucker lodged a complaint without keeping this in mind.

So I went to the PP site to see what the problem was, and where I could submit a scan of the postal receipt and indicate that I'd start an investigation with the post office. But nooo...that was just too much for them. All they gave me for options was a dropdown box and "Enter tracking number". Nothing else. So I put it in, expecting them to come back to me and want to follow a post office investigation.

Nope, too hard for them. Today I get notification that they've refunded the buyer without looking any more into it. 400 fucking quid down the tube without any option to appeal except a dropdown box and a number. What a bloody rort. They did say that I could appeal the decision, which I though was decent. so I login and click on the "appeal" button and what do I get? Another fucking dropdown box and a number box. AAARGHG!

Hello?? Christmas time! Package to America?? Takes a lot longer than this impatient swine expected. Two weeks after paying and he's already submitted a complaint??? The only little piece of goodness I get from this is that the guy gave me a positive feedback right after paying, so I've returned the favour by donating a free negative feedback, tarnishing his previous 350/100%, just for his insolence.

I've filed an official complaint against the greedy sods and as unless they really prove that they can actually do fair dispute resolution here, I'll close all my accounts with them and forever declare them evil.

I feel so cheated and ripped off, and this had really made me hate them, because they have absolutely no respect for their own customers whove loyally used them for years. All because they're too lazy to allow appeals that are any more than a fucking dropdown box.

Posted by Ben at January 3, 2006 12:31 PM
Comments

I completely agree with Ben on the above thread - I have had several instances of Paypal agreeing with, and subsequently deciding in favour of the buyer. They are more than happy to withdraw your funds before a proper investigation gets underway, by which time the item has probably arrived with the buyer. OH, and whats happened? The buyer has his item, a ruling in his favour, and a FULL refund - brilliant! Its a wonder these genius' aren't running a country by now...

I would strongly suggest DO NOT USE PAYPAL.... They are simply internet pirates with a flashy logo to their name - their credibility ends there, but their stealth taxes on credit/debit cards, ie the whole of the population, have just begun.

I look forward to their downfall, and will relish the moment it happens. 3.4% + 20p just so some fat American internet geek can buy more donuts with our hard earned cash - what a joke!

Posted by: Matt at January 16, 2006 12:50 AM

As a buyer on eBay, I hated the overcharge of seller's for handling and postage for small items like coins and stamps. So, when I decided to sell, I was going to charge the actual postage costs with no charge for handling. And, insurance would be optional with items sent at buyer's risk (self insured). Built a huge feedback (3000+) with NO negs and PP status at 0ver 1400. Great, until I realized that buyers who didn't opt for insurance and paid with PayPal who said that they didn't receive the item could file a claim and receive refund from PP. There is no tracking number for first-class mail or international airpost so using the PP system to respond is useless. Actually, these two charge backs were a blessing in disguise as I figured that my silent partner in my auction sales (eBay & PP) are cutting themselves in for about 10% off the top with me doing ALL of the work. I figure that I've cut their take in HALF by no longer accepting PP. Fool me once shame on you... Fool me twice shame on ME! Bye Bye PP. SELLERS BEWARE OF PayPal. THIS WILL HAPPEN TO YOU TOO!!!

Posted by: Steve at March 18, 2006 05:31 AM

I reported to paypal the receipt of several phishing scam letters.
Thank you ect. was the canned reply. Then I found they had frozen my account (which was in good standing). No reason and no response to my queries as to the reason.
They are not a bank and not bound by the restrictions and legislation concerning banks. They are a private "service" company owned by ebay and they are free to treat you as shabbily as they frequently do.
Considering the numerous complaints concerning Paypal it's incredible the number of poor saps who risk their money using the "service".
I think the only answer is to complain to your credit card company and make sure you report your bad dealings with Paypal at every opportunity.
Use Paypal and risk your money!

Posted by: Holachten at April 15, 2006 03:19 AM

I reported to paypal the receipt of several phishing scam letters.
Thank you ect. was the canned reply. Then I found they had frozen my account (which was in good standing). No reason and no response to my queries as to the reason.
They are not a bank and not bound by the restrictions and legislation concerning banks. They are a private "service" company owned by ebay and they are free to treat you as shabbily as they frequently do.
Considering the numerous complaints concerning Paypal it's incredible the number of poor saps who risk their money using the "service".
I think the only answer is to complain to your credit card company and make sure you report your bad dealings with Paypal at every opportunity.
Use Paypal and risk your money!

Posted by: Holachten at April 15, 2006 03:20 AM
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